Contact Us

More ways to reach us:

Call

(407) 797-8487

Fax

(407) 797-8487

Headquarters

6092 Turkey Lake Road

Suite 200

Orlando, FL 32819

Hours of Operation

Monday-Friday 8am-6pm EST

Quick Links

What types of products can I purchase?

Omniwell Brands offers a wide range of premium products, including peptides, weight loss injectables, GLP-1 medications, testosterone replacement therapies, and sexual health solutions for both men and women. All products are sourced from trusted, FDA-registered compounding pharmacies to ensure quality and reliability.

How do you handle supply shortages?

Our extensive network of USA manufacturers and compounding pharmacies ensures consistent availability of critical medications. Partner practices receive priority fulfillment during shortages, and we maintain strategic inventory reserves.

How do you ensure product quality and safety?

All our products are manufactured in FDA-inspected USA facilities that follow strict cGMP standards. Our partner facilities maintain state-of-the-art cleanroom environments that meet or exceed USP 795 and USP 800 guidelines. Every batch undergoes comprehensive testing and comes with complete documentation.

What documentation is provided with orders?

Each order includes batch-specific certificates of analysis, compound records, sterility testing results, and complete quality documentation. All paperwork meets regulatory requirements and is provided digitally and in hard copy.

Can you fill a prescription for any state?

Yes, we can fill prescriptions in most states, with the exception of California, Alabama, and Mississippi.

Do you offer custom formulations?

Yes, our partner pharmacies can create custom formulations to meet your specific patient needs. All custom compounds are produced under the same strict quality standards as our standard offerings.

Do you offer white label services?

Yes, we do! Contact us today to learn more about how we can customize solutions for your brand.

What is your ordering process?

Orders can be placed through our secure online portal or with your dedicated account representative. We offer flexible scheduling options, including standing orders and custom delivery schedules. Most orders ship within 24-48 hours.

Do we have to prepay for medications?

Medications can be billed based on the contractual agreement with our company.  We do offer 3 PL services where we can order medications to store and dispense from our licensed facility.

How does your buying group pricing work?

Members receive competitive pricing based on volume commitments. Our transparent pricing model includes automatic tier upgrades as your volume increases. There are no membership fees – you only pay for what you order.

What are your shipping and handling procedures?

All products are shipped in temperature-controlled packaging with continuous monitoring. We use validated shipping methods to ensure product stability and quality. Next-day and priority shipping options are available.

Do you ship refrigerated items?

Yes, we ship refrigerated items.

What support do you offer?

Each practice is assigned a dedicated account representative for personalized support. Our team includes clinical specialists who can assist with protocols, documentation, and regulatory compliance. We also provide comprehensive post-purchase support, including reliable product fulfillment, expert guidance on usage, and access to our knowledgeable team for any questions or concerns. We're here to ensure seamless integration and satisfaction for your practice and patients. Support is available by phone, email, or through our online portal.